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Interior Care Quality Assurance Program |
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Our Quality Assurance Program is designed to ensure that the quality of our Building Maintenance Services provided to each and every customer meets the individualized project/work specifications and requirements of our customers.
We believe that tailoring an individual program for each customer has contributed immeasurably to our success over the past 42 years.
Our program consists of several essential elements that facilitate good communication, industry standards and satisfied customers. Our program elements are: - Advance Planning
- Formulating Strategies to Accomplish Customer Goals
- Training Staff Continuously
- Implementation Process
- Continuous Improvements
- Constant Reviews
- Customer Communication
Details: - Each contract or project is planned by senior management after meeting with the customer and recording their specific needs and specifications. This information serves as the basis of evaluation and performance at the conclusion of the project.
- Each contract or project is reviewed to determine available strategies for completion based on customer input and feedback. Interior care management staff will make suggestions and recommendations on the most efficient and effective way to complete the project, necessary equipment required, work schedules, safety considerations and any critical customer inspection points necessary during the work cycle.
Technicians at Interior Care are constantly being asked to upgrade their skills by taking government sponsored and private training courses. These courses ensure continuous improvement of skills and compliance requirements in the Province of Ontario. A skilled technician is assigned to the job site and reviews the project parameters. This process often involves a site visit, an assessment of safety equipment required, a review of supplies necessary and a review of communication procedures. Issues such as time constraints, special instructions, reporting process, site security procedures, emergency procedures and immediate contact personnel are also covered at this stage. Work processes, equipment, tools and product improvements are made each year to keep pace with industry work and safety requirements. Interior Care’s President and Vice President make a point of visiting customers on a regular basis to evaluate work performance or projects results. Detailed notes are kept during these visitations and immediate action is taken within 24 hours to correct any deficiencies noted or to address additional contract work requests. Interior Care encourages customers to communicate directly with senior management if they have questions or concerns. The company guarantees 100% customer satisfaction. - Each work site carries a log book to assist with identifying issues that may arise during the course of a project.
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